Customer Service

What our customers are saying

We needed 27 custom postcards to hand out at our restaurant. Canoe Valley was our #1 choice for the job and they came through with flying colours!

Teen / T R Mckoy Italian Restaurant - Riding Mountain National Park - Manitoba

Fort Henry recently opened their new discovery center in Kingston Ontario. "Canoe Valley produced a beautiful series of magnets and postcards for our new gift shop which depict the very nature of our historic past".

Sandy - Fort Henry UNESCO World Heritage Site / Kingston

If it wasn't for Bob's knowledge and encouragement I would probably have had to close my store. About 15 years ago, Bob suggested we bring in souvenirs. We now we sell an array of souvenirs including of course, Canoe Valley magnets, postcards and stickers. Thank you Bob.

Ellen / 'Rivers' - Ottawa

We have been asking other suppliers for souvenir stickers for a long time. Canoe Valley saw an opportunity and delivered. We now sell three Ottawa sticker designs in a attractive custom acrylic display.

Mark / Ottawa Souvenir and Gifts - Ottawa

The postcards arrived today and I have to thank you again because they are going to make me the envy of all my Canadian Postcrossers. Wow...they are fabulous and I wish that you were in every stationary department in all the stores of GTA. Walmart sells stuff that's from the late 90's. Our post office stores carry the same thing on the rotating racks. Anyway...I really can't thank you enough for doing business with me. Best wishes,

Sharon / Toronto Postcard Bloger

Please check out a few of our frequently asked questions here. There is also a handy contact form if you have any questions you would like to share with us. For immediate assistance, please call, 416-418-4702.

Please click on the following link to download a credit application. Complete the application and email back to us to be eligible for terms on your account. Opening orders are credit card only. We accept VISA, MasterCard and American Express for your convenience.

Download Credit Application

We have established favorable shipping rates with FedEx. Ground shipping is the most economical, and you will usually receive your order within a few days. If you would prefer alternate shipping methods, please contact customer service either by telephone 416-418-4702, or by our contact form.

If you have been shipped the wrong product or if there is damage to your shipment, you can have the product returned to us. Please request a call tag by calling 416-418-4702 or fill out our contact form with your return details. We will then issue a pick up upon approval. No product will be accepted unless approved for return. For further details please refer to our return policy.

Catalogs are available on this website by utilizing the ‘PRODUCTS’ menu located at the top of all pages. Catalogs are not provided in print. This website represents the most current product information.

Service Areas

Canoe Valley serves the following areas in Ontario. Ottawa, Kingston and 1000 Islands, Toronto and Niagara Falls. We are continually expanding our product line to service our customers in other areas. Please drop us a line if you would like products to sell at your location.

Our Manitoba product line up covers Winnipeg and The Riding Mountain National Park.

In development are a series of stock postcards, magnets and emblems for our western customers. We have produced a series of items under our custom banner and they have been a great success.

Please read our Canoe Valley web site Terms of Use documentation for a complete description and legalities.

Our web site is mobile friendly so it also looks great on all of your devices. It’s like having our catalog in your pocket or purse. If you’re viewing this site on your desktop or laptop computer, pull out your tablet or phone and scan the code below to see for yourself.

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